Candance delivers parcels worldwide via Canada Post. All orders are processed within 1-5 working days. Candance will not be held responsible for a delay in shipment caused by international customs issues or any other circumstances beyond the control of Candance. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders.

Shipping costs for each specific geographic area are calculated at checkout. Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.

Candance processes orders in Toronto, Canada from Monday to Friday. Candance processes orders as soon as possible. Orders placed from Friday to Sunday, or holiday will be processed the following business day. Candance ships all over the world via Canada Post. Candance cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to Candance control.

Once shipped, arrival time of packages may vary from country to country.

By placing an order, customers establish a commercial relationship with Candance and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender Candance at the  customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

When the order will be tendered to the courier, customers receive an email from Candance providing the tracking number related to the order if the customer has chosen a tracked shipment method. To monitor the status of your order, customers may visit Canada Post’s official website: https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1 and insert the given tracking number in the specific area under “tracking number”.

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