For any reason, customers can return the order, entirely or partially. Candance accepts exchanges or refund within 10 days from the receipt of the merchandise. Items must be returned in the same original conditions, neatly packed.

Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.

Please note that we can only accept exchanges from the country which the shipment was sent to.

In order to start the exchange or refund process the customers can contact the Candance customer care team via contact page on the website.

Stating the order number, reason for return and whether it’s a request for product exchange or a refund.

Item/s that do not match Candance return policy will not be taken into consideration and send back to the customer at their own cost.

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.

The item/s must be unharmed, not worn or altered and must have all original security seals still attached. The Candance packaging must not be used as the external parcel for the shipment.

If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.

Authorized returns must be shipped using the carrier suggested by Candance

Size or color exchanges will only be issued if requested sizes and colors are in stock.

Exchanges for different items are not accepted.

An item can only be exchanged once.

All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact us through the contact page on our website.

We have made every effort to display the colors of our products that appear on Candance as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Authorized returns must be shipped using the carrier suggested by Candance. Candance reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for Candance or involves the collection to one of the carrier’s branches. Candance reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of Candance. In these cases, Candance can return the box to the sender at the original shipping address. In case Candance accepts returns that were not authorized or not in compliance, Candance can withhold the 10% of the value of the returned item from the refund.

In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).

Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 20 working days. PayPal refunds will be refunded to the original account after the customer has sent the Candance customer care team his bank coordinates or PayPal account

When clients place orders online, credit details are forwarded and protected through Shopify which accepts Visa, Mastercard, American Express, PayPal, and Apple Pay. If funds are sufficient and data correctly inserted, the transaction will be automatically authorized. Customer will then receive an email of the order confirmation.

Payments as well as refunds for shipments are all invoiced in Canadian (CAD). When the order is processed, the exchange rate used is the current exchange rate. For this reason, there may be a difference between the cost charged at the time of processing. Credit cards will be debited in Canadian, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction. When a refund is processed, the exchange rate used is that of the current day. This may also cause a variance in the price paid and the price refunded, due to fluctuating exchange rates.

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